All My Sons Moving Company 
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ID Move Date Title / Move Size Moving From Moving To
23731 8/6/2013 11:00:00 PM The move was fine. Kenya should increase her estimates to be in line with Al's real-world estimate. If I had not inquired with Al, I would have been disappointed and you all do a wonderful job.
Unknown
Moving From
MONROE,
CT
Moving To
WINDSOR
, CT
23743 8/6/2013 12:00:00 AM Not happy
Unknown
Negative attitudes ,poor quality packing , mentioned tipping too many Times, showed up angry and complained on numerous occasions. Bad Experience.
Moving From
KILLINGWORTH/packing,
CT
Moving To
MANAHAWKIN,
NJ
23714 8/4/2013 11:00:00 PM not much - safe was all scratched up from move
Unknown
poor - way too expensive for what was done - $450 for 1/2 hour of work, 10 minutes of which was filling out paperwork. Sam did not care or offer to take something off the bill.
Moving From
FAIRFIELD,
CT
Moving To
FAIRFIELD
, CT
23668 8/1/2013 11:00:00 PM The movers were very efficient and polite, and eliminated any stress that is normally attached to a move.
Other
I don't believe we had any contact with the owner, but working with the sales team was very nice.
Moving From
STAMFORD,
CT
Moving To
DARIEN,
CT
23631 7/31/2013 12:00:00 AM Nothing was damaged.
Unknown
As soon as the movers arrived, John told me the job was too big, and threatened to leave. He continued to emphasize how difficult the job was throughout the move, and, in spite of your contract's warning against this, he pointed out that tips are appreciated and told me I needed "to take care of" him and Solomon. Solomon talked about how he would get a bigger tip because fewer men were on the job. To emphasize how big the job was, John called a manager on speakerphone to complain. The manager had nothing to say. Frankly, all this felt like a performance for my benefit--like a con man's patter. John asked me to take apart all the beds, which I did to speed up the process. I also moved furniture and boxes to keep things moving along. The worst moment came when John flatly refused to move a bookcase. Instead of suggesting the obvious solution, John stood by while I took apart the bookcase so it could be moved. In spite of telling Solomon to leave what was in the pantry behind, he took it upon himself to fill a bag with all the cleaning supplies my wife bought to clean the apartment. When John and Solomon told me the job was complete, I asked if they had seen the supplies. Solomon gave me the bag, which he had in the cab of the truck, and told me that I'd said to move everything. When my wife came to clean, she found that one of the men failed to flush the toilet. In spite of all this, I realize that All My Sons sent too few people. When I called about this problem, I was told that an office manager would call me back. He never did. I believe if more men had been sent, the job would have been completed sooner, saving me money. We were never told we could ask for more men until I called during the move.
Moving From
WEST HARTFORD,
CT
Moving To
PAWTUCKET
, RI
23621 7/30/2013 11:00:00 PM Movers experience in what they do.
Other
Overall was excellent.
Moving From
STAMFORD,
CT
Moving To
STAMFORD,
CT
23589 7/30/2013 12:00:00 AM Two of the guys seemed sincere, and I liked them a lot. Two of them worked hard and had a great attitude. Each were very kind to my wife and I wish them well.
Unknown
Felt that the 11% Surcharge on top of the 1.5 hour drive at $135 was way too much. Thought move would take 2.5 hrs, took 3.5. I essentially paid $50 an hour to each mover. One guy took way too much time packing the truck and not enough time getting the stuff to the truck first and a lot of time was wasted. Felt bad because the move was so expensive I really could not give any extra money for tip. All in all, I was not fully aware that I had to pay $200 just to get to my apartment and that definitely made the experience not pleasant at all. An estimate up front would have been appreciated.
Moving From
GROTON/9-10 AM,
CT
Moving To
WATERFORD
, CT
23592 7/28/2013 11:00:00 PM
Other
Moving From
WEST HAVEN,
CT
Moving To
OLD SAYBROOK,
CT
23550 7/27/2013 12:00:00 AM That it got done quickly. Nothing was broken.
Apt 2 Bedroom or more
I had used Barrieau moving before and they were just so much more professional. Packed everything and wrapped everything so quickly and neatly. Everything was wrapped so well. This was just different, I am sorry to say much less professional.Shaun was really sweet and kind, I felt bad that no one in your company asked if there were cats in the house, as he was really suffering and terribly allergic.Other companies make sure their workers are ok and ask if there are cats if they are allergic. I was also very unhappy with the way George (the guy without the wrapped hand) treated Shaun. He was very rude and unpleasant to him and kind of an unhappy guy overall. I feel like the phone service I received from you and the set up and everything was really good, very professional, and it made me feel comfortable. The service I received did not match that.
Moving From
GLASTONBURY/storage ,
CT
Moving To
IVORYTON
, CT
23736 7/26/2013 11:00:00 PM
Other
Movers showed up 15 minutes past the hour window I had received the day before. They were banging all the furniture around without protection/padding and seemed to lack respect for my things. Noticed several scratches on my things after they left and the back of my desk was broken off. I paid for three movers, one of which stood in the truck the time and did nothing. They were very slow and smelled occasionally like cigarettes like they had been smoking in between trips. They used my bathroom several times without permission, got water all over the sink and clogged the toilet. The bill was over the estimate and shouldn't have been given the horrible service. I will not use this service again and will tell people about my bad experience. Total waste of money
Moving From
WOODBURY,
CT
Moving To
DANBURY,
CT
23490 7/23/2013 11:00:00 PM I always knew EXACTLY what was about to happen. John was very informative throughout the day.
Townhouse
The guys never complained and were in a good mood, at a time where I have felt stressed all week. They made it easier.
Moving From
SHELTON,
CT
Moving To
WESTBROOK
, CT
23451 7/21/2013 11:00:00 PM The three movers were the best!
Other
They were funny, understanding, listened, and were gentlemen.
Moving From
DANBURY/packing ,
CT
Moving To
DANBURY/storage ,
CT
23477 7/21/2013 11:00:00 PM Crew arrived on time and driver went through house gathering additional details about which items were staying and which were leaving the premises.
Apt 2 Bedroom or more
As soon as the crew arrived and entered my home, two of the movers were very agitated with the # of items that they would be moving. This, in turn, made me stressed. Not a good first impression for a new customer. When a second crew arrived, they didn't see the problem at all, and were much more pleasant and eager to move forward. They left a 4th mover to assist (Lav was great!) Shaunree was wonderful as well ... hardworking and very pleasant. I observed George during my daughter's move in April ... lots of "complaining" - not the same work ethic as Lav and Shaunree. Things got better mid way and the end of the move went smoothly. My daughter and I carried boxes along with the guys throughout the day, hoping to avoid a potential nervous breakdown by Anthony and George.
Moving From
NEW HAVEN,
CT
Moving To
NEW HAVEN
, CT
23415 7/19/2013 11:00:00 PM Quickness
Apt 2 Bedroom or more
Moving From
NEW HAVEN,
CT
Moving To
HAMDEN/storage,
CT
23431 7/18/2013 11:00:00 PM I appreciated how communicative Carson and Dwight were during the entire process.
Other
Great experience.
Moving From
NEW CANAAN,
CT
Moving To
NORWALK
, CT
23409 7/18/2013 11:00:00 PM
Apt 1 Bedroom
Communication before the move was very good.
Moving From
MERIDEN,
CT
Moving To
NEW HAVEN,
CT
23290 7/11/2013 11:00:00 PM That I didn't have to do it myself.
Unknown
The guys were punctual and did an efficient job.
Moving From
NAUGATUCK,
CT
Moving To
NAUGATUCK
, CT
23582 7/26/2013 11:00:00 PM
Other
I was quoted a price of 115 an hour for three hours at 345. When I called to inform the office that the new address had changed it was recommended that I go with three men at 135 an hour because it would speed things up. So no problem. They also said that there wasn't a problem with my glass table because the movers would wrap it up and secure it. NO MENTION OF ANY OTHER FEES AT THIS POINT. Friday, the day before the move I received the call from the office to confirm. We went over the details and the prices. Which Friday they informed me that there was also a 11% gas charge. So okay no problem 135 an hour for 3 hours and 11% gas is 449.50. Not a problem. I made sure I had plenty in my account. Saturday the movers showed up at 1035. The driver went over all the paperwork with me real quick and I initialed everything to speed things up. I gave them my card so they could make an imprint. From 1035 to 12 they moved my furniture and boxes they also took bathroom breaks and phone call breaks. No problem I don't have an issue with this. I do it myself when I'm at work. After the truck was packed there was about a 15 minute break. At this point there wasn't any mention of when my card was going to be processed or an charges to my account was going to accrue. When the movers arrived at the new address they informed me my card had insufficient funds. And I asked what were they charging me. I was not told how much they were trying to charge me until I told the man at the office how much was in my account. I'm pretty sure this is illegal. So that is when the man at the office began to inform me of packing charges, and the 1.5 hour back to Stamford. He took out $750 out of my account with out my consent and basically told the driver that if they weren't finished by 2:30 to leave everything in the hall way. They also didn't put together anything back together i.e. bed, table, and mirror because of the "NEW" time constraint. At this point I was almost in tears and very upset. I help the crew unload the truck to speed things up and make sure everything got put into the apartment. The movers were finished at 2:45 thats when I was informed the total was now $860 and I was going to be billed to the remaining $112. I was told the $450 was the lowest estimate. Question how can that be the lowest estimate if the 1.5 hour wasn't included? It was misleading and you misrepresented yourselves from the first phone call. I will never recommend your company, I will be reporting you to the BBB Better Business Bureau, and am changing my credit cards. I don't believe I owe you any money. I feel that if you hadn't lied and had just been up front with all the charges I would of had the money right there and then OR I WOULD OF GONE WITH ONE OF YOUR COMPETITORS. You never sent me a written estimate and your emails were confusing and misleading as well. Oh and if your going to rob people and double their estimates give some of that money to the movers.
Moving From
JEWETT CITY,
CT
Moving To
EAST HARTFORD,
CT
23403 7/12/2013 11:00:00 PM
Apt 2 Bedroom or more
My account number is 2749152, my name is Kathryn Cherry, and I have already attempted to contact your company by email. My landlord is charging me $250 for your movers' decision to ignore my instructions and use the elevator at 70 Howe. It's been 4 days with no response. Please contact my father at RCherry@bonnerkiernan.com with your response.
Moving From
NEW HAVEN/PACKING,
CT
Moving To
NEW HAVEN/STORAGE
, CT
23387 7/8/2013 11:00:00 PM The movers were efficient and professional.They worked under terrible heat. I like them. I will request John , Darcy, and Leonard when I move my stuff out of storage.
Apt 2 Bedroom or more
Moving From
WEST HARTFORD/PACKING,
CT
Moving To
WEST HARTFORD/STORAGE,
CT
23199 7/4/2013 11:00:00 PM
Unknown
The movers were wonderful but the staff on the phone was beyond impolite. I was promised a 12-2 PM move-out time (my apartment building requires tenants to book the elevator in advance). I was 100% clear about needing the 12-2 time frame and the person with whom I spoke on the phone assured me that if I signed up for the second time slot it would not be a problem. When I called on the morning of the move, however, the person with whom I spoke basically accused me of having lied about the previous agreement and was unwilling to offer any kind of apology or even reassurance that he would do his best. He spoke with three other members of the household and we were all stunned by his rude behavior. The movers, on the other hand, were all wonderful.
Moving From
NEW HAVEN,
CT
Moving To
NEW HAVEN
, CT


 
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